That's right. Even with a service agreement, they will send the part to you so YOU can put it in or YOU can ship it back to them for repair. See what I mean by "Consumer Replaceable"? Oh, yeah by the way the parts they send out for you (to install all by yourself) will probably be "refurbished". Nope, you don't even get a new one.
Sometimes there's a single IT budget for the entire company that everyone draws from. But who gets what? Does everyone get the same amount? Do successful departments get more on site support utah than other departments? If they don't, then will they start to set up their own IT department? Looks like another problem that you're going to have to solve when you are the CIO...
After a thorough examination when it becomes tech support I.T clear that you want to move on a new idea move to the next step which is to take small measurable actions tracking their success.
The Managed I.T support uttah answer is YES. I have found in my own experience that Carbon Copy Pro (CCP) covers these three essentials. CCP is a company that can teach anybody to market anything on the Internet.
AND THEN, from a free one-time, complimentary issue of an opportunity magazine mailed to me, (or current resident), I found something that changed it all for me, and how I viewed the online business industry.
I formatted the drive, wiping everything off of it, went to the "backup" utility that appears when the C-Drive Icon is right clicked, and hit ENTER. The entire C-Drive copied itself on my external drive just as if it were a memory stick. It took 5 mins to set up, and was there the whole time. DUH.